On line live chat with Calderdale Council

Calderdale Council CMBCDid you know that Calderdale Council now have a Live Chat facility in the contact centre – this is an instant messaging service providing customers with support with online services. Since its launch six months ago, the contact centre team have dealt with around 3000 enquiries, without the need for a phone call or email, meaning quicker responses for everyone!

Live Chat is available for lots of things from help setting up a Direct Debit for Council Tax to advice on how a resident can order a replacement recycling container online and feedback showss that 90% of users were happy with the service they received and it’s easy to see why; the average wait time for a customer to be answered on chat is 9 seconds and over 80% of enquiries are resolved at the first point of contact.

If you are interested in using Live Chat, go on line today!