Don’t  ‘leave a gap’ in our workforce, Partnership urges

During the pandemic, reports of abuse directed at doctors’ surgery staff and community pharmacy teams across West Yorkshire have increased.

In response the West Yorkshire Health and Care Partnership (WY HCP) has launched a new insight driven campaign called ‘leaving a gap’ to make people think about the consequences of abusive behaviour.

Co-produced with staff and patients, the campaign recognises that services are extremely busy, and it can be frustrating for people accessing care.

The campaign reminds people we’re all here to help each other and the importance of all round understanding and kindness.

A series of striking images created as part of the campaign aim to make people think about the gap that will be left if staff leave their role due to abuse.

This comes following an unprecedented level of need for advice and appointments in primary care. There has been a 15% increase in demand since the same time two years ago with community pharmacies managing increasing numbers of people, many GP practices receiving more than 1000 telephone calls every day, alongside delivering lifesaving flu and COVID-19 vaccines.

Abuse directed at GP practices and community pharmacy teams means receptionist and counter staff deal with the most insults and threats. As a vital part of the health care team, they are skilled in helping care for people and treating all information confidentially. They ask questions to direct people to the best support and are trying to help.

Teams have been spat and sworn at, their cars damaged, received death threats and been in tears, regularly.

Dr Richard Vautrey, Leeds GP said “Services remain exceptionally busy, and whilst GP teams are working as hard as they can we know it can be very frustrating for patients. This campaign is all about asking people to take a moment to think before speaking with our staff. Abuse is significantly impacting staff morale at a time when the workforce has never been so stretched. It is in danger of driving away staff from a profession under pressure – staff leaving their jobs won’t help anyone and will only make the situation worse”.

Dr James Thomas, Chair of WY HCP Clinical Forum said “GPs are working differently, whilst helping more people than ever before. One conversation can be enough to hurt. It’s important that we all take time to consider our behaviours and how it can impact on others. Being kind can make a huge difference to someone’s day”.

Ruth Buchan Chief Executive Officer at Community Pharmacy West Yorkshire said “While most people treat our staff with the respect they deserve in the workplace, sadly, community pharmacy teams are facing increased abuse. We are here to help you with advice and medicines.  Please don’t take your frustration out on our teams. I know things can be frustrating but let’s be kind to each other, it can make a huge difference to someone’s day and work life”.

You can find out more at: www.wypartnership.co.uk/leaving-a-gap

Santa-gram campaign brings Christmas cheer once more to Calderdale!

Home Instead Senior Care Calderdale’s second Santa-gram campaign has been a great success, spreading Christmas cheer to elderly people across the local area.

Launched in November, Home Instead’s Santa-gram campaign reached out to primary schools across Calderdale to ask school children to create a special Christmas card or letter for an elderly person this Christmas.

Most of our elderly population have experienced isolation and loneliness this year due to COVID-19, with many continuing to isolate over the Christmas period.

The home care company, which provides companionship, housekeeping and personal care to people in their own homes was overwhelmed by the result. They had seventeen local schools and one after school club sign up to the campaign, receiving 1452 Christmas cards which were all decorated, or hand drawn by children from ages four to 11.

They also received a further 389 items including bookmarks, letters, pictures, decorations and riddles, to be distributed along with their cards.

Morrison’s supermarket in Elland, Halifax and Kershaws Garden Centre in Brighouse also got involved, with customers donating presents to the campaign.

The Santa-grams were packed into envelopes and delivered along with the presents to assisted living facilities, churches and community groups including Memory Lane and Riverside Dementia Cafés, Age UK, Halifax Blind Society, the Royal British Legion and Making Space – the carer’s wellbeing service.

The company also teamed up with local pharmacies who helped to distribute the Santa-grams to their network of customers that receive home delivery of their medication.

A local resident phoned in after receiving her Santa-gram to say:

“Thank you for our lovely Christmas surprise.  It was so kind of you to take the time making them for us. I am sending you a photo of your decorations in house they are lovely.”

“Lovely Christmas card delivered by my local pharmacy.  It was beautiful and really made my day.”

Munaf Patel, Director at Home Instead Calderdale said:

“Since the reopening from lockdown in July, many of the community groups which serve the elderly have still not restarted their meetings and as result a lot of older people are missing out on the companionship, care and love that many of us simply take for granted.  We wanted to do something to help out and this is a nice way to bring two different generations together.”

John and Margaret Avison receiving their Santa-gram from Home Instead.

Arthur Butler, aged 100 receiving his Santa-gram from Home Instead

Santa-Grams ready to be packed

  To find out more about Home Instead Calderdale and the home care services they provide, including live-in care, please call 01422 292424 or visit https://www.homeinstead.co.uk/calderdale/.

Home Instead launches second Santa-gram campaign to help bring some festive cheer to the elderly!

Home Instead are asking children in local primary schools to join their second Santa-gram campaign by using their creative talents to design Christmas cards for elderly people in Calderdale.

Read this on the Home Instead webpage

Deadline to send your Santa-gram is December 3rd

Last year’s campaign was a fantastic success with over 1,000 Santa-grams delivered to more than 500 older people: both those still living at home and some care home residents.

According to Age UK, Christmas is the loneliest time of the year for over 1.5 million older people, with those who have lost a loved one struggling the most.

After this most difficult of years with many clubs and church groups still cautious about meeting, this provider of home care to the elderly and the vulnerable decided to repeat their campaign to help relieve some of the loneliness felt by many elderly people across our community.

The Santa-gram campaign involves children at local primary schools creating Christmas cards, drawings, bookmarks, puzzles or writing a letter to an older person to open in the run up to Christmas to help bring a smile to their day.  The Santa-grams will be delivered to elderly people during the first two weeks of December.

Home Instead Senior Care Calderdale will be working in partnership with local community groups and charities such as Age UK, Memory Lane Dementia cafes, local care homes and assisted living facilities for the elderly to deliver the Santa-grams in time for Christmas.

Munaf Patel, Director at Home Instead Calderdale said:

Since the reopening from lockdown in July, many of the community groups which serve the elderly have still not restarted their meetings and as result a lot of older people are missing out on the companionship, care and love that many of us simply take for granted.  We wanted to do something to help out and this is a nice way to bring two different generations together.”

Here is one of the many comments we received last year about the campaign:

Thank you so much for arranging for these (Santa-grams) to be sent out to us. The cards are so good with lovely artwork by the children.  It has really cheered us both up.  When we opened up the surprise we both got a very warm feeling inside and it really did make us smile.  The jokes had us both laughing.”

Home Instead are accepting items to be included in the ‘Santa-grams’ from now until 3 December   If your organisation, church or community group would like to receive Santa-grams, contact Julie Ingham, Community Engagement Officer at Home Instead Senior Care Calderdale on 01422 292424 or email Julie.ingham@homeinstead.co.uk

Home Instead. To us it’s personal

Neighbourhood Watch Launches Say No To ASB Campaign

 

 

Antisocial behaviour (ASB) incidents have increased over the last three years. Police forces, councils and housing associations are reporting significant spikes in ASB cases – and these are not minor incidents. They are complex and serious cases causing real harm to many people.

45% of people say ASB is a problem where they live, and 56% of those who had either been a victim of or a witness to ASB did not report it to anyone. *

To help tackle the issue, we are running a campaign encouraging people to SAY NO TO ASB.
The campaign will run from the 25th October through to the 21st November on our social channels with key information on recognising, recording, and reporting ASB on our website: ourwatch.org.uk/asb.

We are running a free online ‘SAY NO TO ASB’ webinar on 15th November at 5pm with the charity ASB Help as part of the campaign. Places are limited. To book your place, visit ourwatch.org.uk/webinars.

HOW TO SUPPORT THE CAMPAIGN

  • Follow us on FacebookTwitter, Instagram and share our posts to your social channels, including WhatsApp community groups, to encourage more people to SAY NO TO ASB
  • Download our ‘Recognising, Recording and Reporting ASB Guide’ from ourwatch.org.uk/asb to share with your community
  • Download our 14-day ‘ASB Diary’ from ourwatch.org.uk/asb to support you in recognising, recording, and reporting ASB incidents in your area.
  • To find out more and SAY NO TO ASB, visit  ourwatch.org.uk/asb.

If you would like a digital campaign pack, please email enquiries@ourwatch.org.uk.

* Data source: Taking Back our Communities – working together to make communities safer report, commissioned in 2021 by RESOLVE, a Centre of Excellence solely focused upon community safety and antisocial behaviour

Kind regards

NEIGHBOURHOOD WATCH NETWORK, Central Support Team
Follow us.. ourwatch.org.uk / Facebook Twitter / Instagram / LinkedIn
Neighbourhood Watch Network is a charity registered in England & Wales, CIO no: 1173349

Calderdale is back in business after Boxing Day floods

Open-Businesses-Flooding-CalderdaleCalderdale businesses are bouncing back after the devastating Boxing Day floods and to make sure this message travels far and wide Calderdale Council is running a marketing campaign targeting tourists, visitors and the business community.

A poster campaign, with the headline ‘Adventure Awaits’ and using the distinctive ‘Pretty Gritty’ branding, has been running at the train stations in Todmorden, Halifax, Huddersfield and Leeds and at Manchester Airport, to catch the eye of regional and international travellers… read more…

The true cost of burglary campaign

Burglars know the price of everything and the value of nothing – that is the message being highlighted by West Yorkshire Police as part of their latest burglary campaign.

The campaign aims to make people think about the true cost of burglary, as this can be both emotional and financial.

Being burgled can be devastating for victims, not only is it upsetting and inconvenient to lose the items that you have worked hard to pay for, but it can also lead to sleepless nights, feelings of anger and the loss of treasured memories and personal items.

Following crime prevention tips can help to secure your home and deter burglars. Find them at www.westyorkshire.police.uk/truecost

For more information about home security call 101 and ask to speak to your local Crime Prevention Officer or follow on Twitter using #wypburglary.

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