Healthwatch Calderdale Survey of Child and Adolescent Mental Health Services

Healthwatch Calderdale is working on a project to source the views of people with experiences of local Child and Adolescent Mental Health Services (CAMHS).

They have been working with families on a one-to-one basis and are now seeking further views on the services for children displaying signs of autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD), or attention deficit disorder (ADD).

Healthwatch believes that in sharing your experiences, anonymously, they can help make a positive difference. They will share these stories with the CAMHS service provider and the commissioner (Calderdale Clinical Commissioning Group), to ensure people’s voices are heard, highlighting the issues raised and making recommendations for positive change.

To have your say please complete this survey:
If you have any questions please contact Joanne Douglas at Healthwatch Calderdale via

Survey of Young People’s Experience with Doctors

Are you a Young Person (aged 12-25) living in Calderdale?

If the answer is YES then this survey by the Clinical Commissioning Group (CCG) is for you!

Help us to review your experience at your Doctors.

Going to your doctors is important, right?

We are interested in finding out about your experience at the doctors. We are gathering as much information as we can. This will help us understand what works well, what doesn’t work so well. This will help us identify if any improvements need to be made.

Please take 5 minutes to complete this survey. It is anonymous, which means that we do not know who is taking the survey. We will just collect all the results so we can get a good picture of what young people’s experience of going to the doctors is in Calderdale.

You can take the survey by clicking on this link

Some of the questions just need a tick, other questions ask you to write an answer. Please give these questions careful thought and answer as honestly as possible.

Even if you hardly ever, or don’t go to the doctors, we still want to hear from you!

Let’s work together to make a difference.

If you need support to give your view or prefer to tell us your story please contact:

Alexis Ritchie at Calderdale CCG
Tel: 01924 504956

Lydia Pignataro at Barnardo’s Positive Identities
Tel: 01422 371993

This engagement will last for six weeks.
The closing date for all responses is Midday on Monday 3 June 2019.

Thank you for taking the time to share your views and completing this survey!

Extra GP Appointments for Patients This Winter

Doctors in Calderdale want to remind people that appointments with GPs and practice nurses are available every day over the winter period.

As part of the Improved Access service, people can access routine appointments from 6:30pm-8:00pm Monday to Friday and weekend appointments from 10:00am-2:00pm Saturday and Sunday. Appointments are also available between 10:00am–11:30am on Bank Holidays, including Christmas Day, Boxing Day and New Year’s Day.

Appointments are held at Improved Access Hubs, which are Spring Hall Medical Centre in Halifax, Station Road Surgery in Sowerby Bridge, and Southowram Surgery. Patients should speak to their own practice to find out more and to book an Improved Access appointment.

Dr Caroline Taylor, GP member of Calderdale CCG’s Governing Body and GP at Beechwood Medical Centre in Ovenden, said:

Winter is always a busy period for the NHS, which is why it’s so important that people know that GPs and practice nurses are on-hand every day during the winter period.

“We know that many people struggle to access GP appointments at a time that suits them, particularly over the Christmas period when many people are very busy. That’s why we’ve worked with GPs to improve peoples’ access to primary medical services.

“This is the first winter that 100% of people registered with GP practices in Calderdale can access appointments seven days a-week, even on Christmas Day and New Year’s Day at our Improved Access Hubs.”

As well as extra appointments during times when GP practices aren’t traditionally open, Calderdale CCG has invested £370,297.00 in order to provide extra appointments with GPs and practice nurses during standard opening times of 8:00am-6.30pm on weekdays.

Dr Steven Cleasby, a GP at Spring Hall Medical Practice and Chair of Calderdale Clinical Commissioning Group said:

We’re making sure that we have the capability to manage high rates of demand at this time of year by investing funds to make more appointments in general practice.

“Waiting times for access to general practice is an important issue to us, and people who genuinely need an appointment should be able to access one in good time.

“We know that access to GP appointments at is important to people, but it’s vital that people only call for an appointment if absolutely needed. Self-management of minor illnesses such as coughs and colds should be the first option if people aren’t feeling their best, and pharmacists can offer health advice, recommend over-the-counter treatments and will advise you to see a doctor if necessary.

“People can also protect themselves and those close to them by having a flu jab – particularly people who are 65 years old or over, pregnant, have certain medical conditions, or who are the main carer for an elderly or disabled person. These people may be eligible for a free vaccine, and should speak to their GP or midwife.

“Everyone else should speak to a pharmacist about getting the flu jab, to reduce the likelihood of falling ill this winter.”

Have Your Say! Wheelchair Service for Calderdale

Calderdale and KIrklees CCGs need your help to design a future service. They invite you to two events to help them do this. The two events will be held in one central location ‘The Holiday Inn’, Clifton Village, West Yorkshire, Brighouse, HD6 4HW and they would like your support to attend one or both events.

The first event is on Friday 11 May, 9:45am-2:30pm. This event is about sharing what people have already told us about wheelchair services, looking at these findings and making sure we have not missed anything. The second one is on Friday 20 July, 9:45am -12:15pm. This follow up event is about looking at our proposed model of service and hearing your views about this.

You can register to attend the event using the online link or scanning the QR code (for registration by mobile) below. Or by printing off the registration form and returning to the FREEPOST address at the back of the form.

Places are limited to 80 people so please book before Tuesday 8 May.

The event will give you an opportunity to hear the feedback we have received on the current service, and help to use the feedback to shape a future service.

If you can’t attend the event but would still like to be involved, they will be talking to local people and groups between the 11 May and the 20 July to gather feedback.

Contact Dawn Pearson at or call her on 01422 307428.

Ordering Repeat Prescriptions – Changes from Thursday 1 February

From Thursday 1 February 2018 pharmacies, online pharmacies and suppliers of medical appliances will no-longer be able to order repeat prescriptions on your behalf.

You will need to order your repeat prescription directly from your GP surgery every time.

Prescription medication can be ordered from your GP by:

  • your GP’s online ordering service (if available through your practice), either by computer or a smartphone application
  • by handing in the white, tear-off part of your repeat prescription to your surgery
  • by letter

For more information you can speak to your GP practice staff or pharmacist.

What you need to do

Each time you need more medicines;

  1. Order your repeat prescriptions from your GP practice when you have 7 to 10 days of medicines left
  2. Contact your pharmacy to let them know you have ordered a prescription if you want them to collect it for you

Remember your GP practice may need 2-3 working days to issue a prescription and the pharmacy may need up to 2 days to dispense your medicines, so don’t leave it until the last minute.

Why is this happening?
As part of our ‘It’s our NHS and we’re not going to waste it’ engagement, the CCG (Clinical Commissioning Group) asked people to think about the way repeat prescriptions are currently provided and whether they support the idea to encourage most people to order their own repeat prescriptions directly from their doctor’s surgery by using the online ordering system or dropping a repeat prescription request in at the doctor’s surgery.

77% of people agreed with this and they also said that we needed to look at how to reduce waste in medicines.

Following this engagement, NHS Calderdale CCG has taken the decision to recommend to our member practices that they no longer accept orders from third parties after 1 April 2018.

By doing this the CCG hopes to:

  • Reduce medicines wastage from orders that are not required by patients.
  • Reduce spend on prescribing of unwanted medicines.
  • Reduce the potential for stockpiling medicines and the associated risks.
  • Reduce GP practice and community pharmacy workload in the longer term.
  • Empower patients to be in control of their own medicines.
  • Promote effective repeat prescribing systems including use of online ordering, Electronic Prescription Service (EPS) and repeat dispensing systems including Electronic Repeat Dispensing (ERD).

The CCG will start to roll out the changes on 1 February 2018 enabling both practices and community pharmacies and appliance contractors’ time to notify patients and put in place new protocols ahead of 1 April.


Calderdale Council on being Winter Wise

It’s getting cold out there! Calderdale Council have produced a short film for a guide to staying Winter Wise.
Winter is a time when people are at more risk of injury or illness. By thinking ahead you can reduce risk and be prepared should the cold weather hit suddenly.

You can also download the download the Stay Winter Wise booklet.

Have Your Say on How Prescriptions May Change

Calderdale Clinical Commissioning Group (CCG) want to know what you think about plans to change the way that some medicines and products are prescribed.

The CCG’s aim is to ensure you have a long, healthy life and be active and independent for as long as possible but they also have a limited budget. Because of this they need to make decisions on what to buy so the funding is in place for the right services.

The CCG spends more than £600,000 on lower value medicines and products. These are items that many people already buy for themselves. They include:

  • Baby milks and infantile colic products
  • Multivitamins and vitamin D
  • Emollients (moisturisers) for minor dry skin conditions
  • Cosmetic products, including eflornithine for facial hair
  • Antifungal nail paints
  • Sunscreen products

By not prescribing these items the money could be spent on more effective treatments which have a more positive impact on patients’ health.

CCG also spends about £80,000 every year on prescribing branded medications instead of prescribing non-branded (generic) medicines.

Continue reading