Worried about your energy supplier going bust?

Don’t worry, you’ll still have gas and electricity even if your supplier goes out of business. The gas and electricity regulator, Ofgem, will move you to a new supplier but this usually takes a few weeks.

New Supplier 

Your new supplier should contact you and explain what will happen with your account.  

 If your account is in credit your money is protected, and your new supplier will tell you what will happen to your credit.   

If you’re a small business customer, Ofgem will try to choose a supplier that can refund some or all your credit, but this is not guaranteed. Your new supplier will tell you how you’ll be paid back. 

Get prepared 

There are a few things you should do while you wait to hear from your new supplier. 

  1. If you have an online account, it’s a good idea to log in, check your balance and download any bills.  
  2. Take meter readings – it’s useful to take a photo of your meter readings too. 
  3. Keep any old bills you have – these can help prove your payment history, credit balance or debt. 
  4. Make a note of your account balance – you’ll find this on your most recent statement. 
  5. If you pay by direct debit, don’t cancel it straight away. Wait until your new account is set up. 

 Your new supplier will write to tell you when your new account has been set up. This should happen within a few weeks. If this doesn’t happen you can check out your new supplier using this link bit.ly/2XGke9H 

If your new tariff is more expensive 

Contact your new supplier to make sure you’re on the best tariff for you. 

 You can switch 

If you’re not happy with your new supplier or tariff. Then you may want to switch, you can do this without paying an exit fee.  

Please remember
Don’t switch tariff until your account is moved to the new supplier. You might find it harder to get any money you’re owed if you switch before this happens.


If you need support on discussing your energy options, then contact Citizens Advice Calderdale on 0808 278 7879 and ask to speak to our energy adviser.  

FREE information sessions 

If you’d like a bespoke session on energy savings from our qualified trainer then contact susan.thorpe@calderdalecab.org.uk

More on the Citizens Advice sessions on energy management in winter

Calderdale Citizens Advice help with employability skills for 16-20 year olds

Do you know someone between the ages of 16 and 20 who wants to improve their employability skills?

Or maybe they want to gain valuable experience whilst making a real difference to people living in Calderdale?

If you know someone who might want to take advantage of this exciting opportunity or simply have a chat about the options available, contact us using our website at https://calderdalecab.org.uk/contact-us/ .

We are able to deliver this project thanks to a grant from the Community Foundation for Calderdale through the #project and The Big Lottery

Could You be a Volunteer Receptionist at CAB Halifax?

Ever wondered if you’d like to volunteer at Citizens Advice?

Citizens Advice Halifax now have vacancies for digitally confident receptionists to help at the Halifax office 9:30am-3:00pm, though there is flexibility both on times and days.

If you’re interested then use the ‘contact us’ page on our website at www.calderdalecab.org.uk

Citizens Advice Calderdale – Open Day

Citizens Advice Calderdale are holding an Open Day on Monday 10 December, 10:00am-3:00pm at the office at 37 Harrison Road, Halifax HX1 2AF.

There will be a number of bitesize sessions repeated through the day as follows;

  • 10:00am & 12:30pm – Introducing a new service
  • 10:30am, 11:30am, 1:00pm & 2:00pm – Help with client’s debts
  • 10:30am, 11:30am, 1:00pm & 2:00pm – Help with PIP claims

Book your session by emailing susan.thorpe@calderdalecab.org.uk.

Also – CAB are recruiting with three new vacancies for a Generalist Caseworker and Debt Caseworker Assistant both available to start in January 2019 and a Generalist Advisor/Supervisor available to start immediately. See more at our NHP Work Support website.

Volunteering Opportunities with Citizens Advice Calderdale

Do you know of any young people aged 16-18 who may be wondering what to do over the Summer?

Thanks to a grant from the Community Foundation for Calderdale through the #iwill project and The Big Lottery, Citizens Advice Calderdale are offering a chance to improve employment skills whilst making a difference to people living in Calderdale.

Citizens Advice Bureau Calderdale have a range of activities to get involved in including social media and research and campaigns with the flexibility to decide what you want to do, how often and where you’d like to work.

Why not get a small group of friends and work on a project together?

If you or a young relative are interested then go to our website https://calderdalecab.org.uk/contact-us/ and fill in your details to start making a difference. Remember to put #iwill in the enquiry box.

If you’d rather call then contact 01422 351111.

FREE Sessions on Smart Meters and Energy Saving with CAB

Citizens Advice Calderdale are offering free sessions for the over 65s on Smart Meters.

They will go to your local group and talk about the pros and cons of using a smart meter.

They will also give you guidance on how they can save you money and dispel any myths.

Contact Susan on 01422 351111 or via e-mail at susan.thorpe@calderdalecab.org.uk

Make a Difference with Citizens Advice Calderdale

Citizens Advice Calderdale need a range of volunteers to help in both support and client facing roles.

In particular need are receptionists / admin staff on Mondays from 9:30am-1:30pm.

As part of Volunteer Week (1-7 June) CAB are holding a Volunteer Open Day at the stall in the Borough Market on Wednesday 6 June, 10:00am-2:00pm so call in and have an informal chat to see how you might enjoy helping.

If you have at least one day a week available and would like to help clients directly then maybe a role as a telephone assessor would be something for you.

If you enjoy research and writing reports then maybe helping with our Research and Campaigns might be something you’d like.

Contact the Volunteer and Training Officer on 01422 351111 or e-mail on Halifax.office@calderdalecab.org.uk